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Are you a movement maker? Are you seeking new and exciting career opportunities?
Here is what you need to know about the job:
About the job
We are a leading E-commerce service provider in the Greater China and Southeast Asia (SEA) market. With advanced technologies and experienced operations team, we provide best-in-class Trade Partner/Enabler/Technology services to international brands and expand their online business in these fast-growth markets.
We are looking for a talented Customer Service Exec to be based in Kuala Lumpur, Malaysia!
DUTIES AND RESPONSIBILITIES
- Handle inquiries from buyers via live chat channels (Lazada, Shopee etc)
- To communicate effectively and accurately when communicating with buyers
- To take on ad-hoc projects/assignments
- Coordinate and monitor all customers orders from submission until final delivery
- Liaise between customers and the internal Operations Team
- Participate in customer service related meeting
QUALITIES REQUIRED
- Preferably 2 years experience in Customer Service field
- Excellent English and Bahasa Malaysia speaking and written skill
- Positive, self oriented attitude
- Ability to thrive in a fast-paced and sometimes high pressure environment
- Willing to work shift (including weekend / Public Holiday)
If this sounds like you, Apply Now!
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
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